In today’s digital age, modern businesses strive to keep up with the latest technology to enhance the customer experience and remain competitive. Omnichannel retail has become one of the most sought-after solutions for companies looking to provide an integrated customer journey. This approach offers businesses unmatched potential to grow customer loyalty and convenience, leading to better customer retention and higher profits.

The Epicor Commerce Connect (ECC) platform offers businesses a powerful omnichannel business-to-business (B2B) retail solution. ECC augments B2B sales teams with a suite of marketing, sales, and support tools that enable them to quickly and securely deliver seamless omnichannel shopping experiences.

The platform enables centralized product catalogs, customer credit checks, purchase approvals, and customer-specific pricing rules. It’s all integrated with order and inventory management systems for automated order, stock, inventory, and financial updates.

ECC also has a powerful customer portal that allows customers to access their accounts from any device and platform. This ensures that customers can access the same data quickly, easily and consistently from anywhere. You can browse product catalogues, place orders, check stock availability, track orders and manage invoices. All this increases customer satisfaction and loyalty.

The billing and payment functionality in ECC also allows customers to easily manage their payment terms and invoices in their local currency from anywhere in the world. This allows companies to meet the needs of customers in different markets without having to make any changes to their systems. There is also the option to integrate the ECC billing and payment module with existing third-party payment solutions for greater flexibility.

Another key benefit is ECC’s reporting and analytics capabilities, which give organizations deeper insight into their operations. The platform’s advanced analytics tools are highly customizable, allowing businesses to monitor sales channels and campaigns in depth, providing valuable data to improve their omnichannel retail strategy. To remain competitive in the retail market, companies must be able to deliver exceptional customer experiences while controlling costs.

Epicor Commerce Connect provides businesses with powerful tools to support their omnichannel retail strategies, from marketing, sales, and customer service to billing and payments, reporting, and analytics. ECC makes it easier and cheaper for companies to deliver seamless customer experiences across all sales channels.

Kickstart your B2B eCommerce journey today.