3 minute read

The Customer Experience: Epicor P21’s Order Lookup Feature

In today’s fast-paced world, customers expect fast, convenient, and hassle-free shopping and interactions with businesses. This has also translated into the B2B sector, where customers expect efficient and easy-to-use solutions to manage their orders and interactions with suppliers.

One solution that has significantly improved the customer experience is the order search functionality in the Epicor P21 Customer Portal. Epicor P21, the leading ERP (Enterprise Resource Planning) software, has been revolutionizing the way companies manage their operations for over 30 years.

One of the key features is the customer portal, which allows customers to view and manage their orders, track shipments, and communicate with suppliers. However, with the addition of the order search feature, the overall user experience has been taken to the next level.

What exactly is the order search feature and how does it improve the user experience?

Simply put, it is a search function that allows customers to easily and quickly find specific orders in the system. This feature is especially useful for customers with a large number of orders or customers placing repeat orders. With the order lookup feature, customers no longer have to scroll through order pages or manually search for order numbers in their emails. All he needs to do is enter the appropriate information, such as order number, order number, or customer name, and the system generates results in real time. This not only saves time, but also reduces errors and eliminates the need for customers to contact suppliers to update orders.

In addition, the order search function is highly customizable to your needs. Customers can filter search results based on various criteria such as order date, ship date, status, product SKU, and more. This level of flexibility allows customers to easily track their orders and quickly access relevant information.

Another advantage of the order search feature is its integration with Adobe Commerce, an eCommerce platform that allows businesses to sell products and services online. This integration allows customers to seamlessly manage orders using the Epicor P21 Customer Portal, without having to switch between different systems. This not only simplifies the process, but also provides customers with a seamless and consistent experience.

In short, the order search feature in the Epicor P21 Customer Portal has truly improved the overall user experience. It streamlines the order management process, saving time and effort and giving customers greater visibility and control over their orders.

Ready to boost sales with the Epicor P21 Customer Portal?