3.5 minute read

Managing Order History in Epicor P21 Customer Portal

Epicor P21 is a widely used enterprise resource planning (ERP) solution designed specifically for manufacturing, distribution and retail companies. One of the many features is the integrated customer portal, where customers can easily access their account information and conduct online transactions.

With the increase in eCommerce and online shopping, a robust customer portal is crucial for businesses to remain competitive. In this blog post, we take a closer look at how the Epicor P21 Customer Portal processes customer order history and why it is a valuable tool for customers and businesses.

First, the Epicor P21 Customer Portal provides customers with a comprehensive overview of their order history. By logging into their account, customers can access a list of all their past orders, along with details such as order status, items purchased, and shipping information. This gives customers insight into their past transactions and makes it easier to track deliveries, view invoices, and quickly reorder items.

In addition, customers can also view open orders via the customer portal and thus find out in real time about the status of their current orders. This feature is particularly useful for customers who have multiple orders with different delivery dates as it helps them plan accordingly. They can also change or cancel their orders directly through the portal without having to contact customer service.

Another key benefit of the Epicor P21 Customer Portal is its integration with Adobe Commerce. Seamlessly connected to Adobe Commerce, the portal allows customers to track their online purchases and view their entire purchase history in one place. This integration optimizes the shopping experience for customers, making it more convenient and efficient.

From a business perspective, the Epicor P21 Customer Portal is a valuable tool that can help improve customer satisfaction and strengthen customer relationships. By offering customers easy access to their order history and real-time updates, companies can build trust and loyalty among their customers. In addition, the portal also reduces the workload of customer service teams, giving them more time to focus on more important tasks.

In summary, the Epicor P21 Customer Portal provides customers with a seamless and easy way to access their order history. Thanks to its integration with Adobe Commerce, it offers customers a complete overview of their shopping activities, making it a valuable tool for customers and businesses. As eCommerce continues to grow, a robust customer portal like Epicor P21 is critical for businesses to stay competitive and meet the needs of modern customers.

Ready to boost sales with the Epicor P21 Customer Portal?