Epicor P21 is a widely used enterprise resource planning (ERP) software that helps companies manage their operations, including inventory, accounting, and customer relations. One of the key features is the customer portal, which allows customers to access their account information and perform basic tasks such as checking order status or requesting quotes.

With the increase in online transactions, security has become a major concern for businesses, especially when it comes to sensitive information such as invoices. In this blog post, we explore how the Epicor P21 Customer Portal ensures the security of sensitive billing information during searches.

The first step to ensuring security is through Adobe Commerce, an online eCommerce platform integrated into Epicor P21. Adobe Commerce provides businesses with a secure environment to manage their online stores, including customer portals. This means that all transactions made via the customer portal are protected by state-of-the-art security measures.

Next, the Epicor P21 Customer Portal provides a secure login process to ensure only authorized users have access to sensitive billing information. Two-factor authentication requires customers to enter a unique code that is sent to their registered email address or phone number before signing up. This additional layer of security helps prevent unauthorized access to the customer portal and confidential information.

Another important security feature of the Epicor P21 Customer Portal is its role-based permissions. This allows companies to control what information each user has access to. For example, a customer may only have access to their own invoices, while a sales representative may have access to all invoices associated with their account. This level of customization ensures that only authorized individuals have access to sensitive billing information.

Additionally, the customer portal records audit trails of all activity, including search queries. This allows companies to track when billing information was accessed and by whom. When suspicious activity occurs, companies can take immediate action to prevent potential security breaches.

Furthermore, the Epicor P21 Customer Portal ensures the security of sensitive billing information by encrypting all data in transit. This means that all information transmitted between the server and the customer’s web browser is protected from third-party interference.

In summary, the Epicor P21 Customer Portal takes several measures to ensure the security of sensitive billing information during searches. From Adobe Commerce integration to two-factor authentication, role-based permissions, and data encryption, companies can manage their customer relationships with the confidence that their data is secure.