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Epicor Commerce Connect (ECC) Explained: Simplifying Third-Party System Integration with ECC
Epicor Commerce Connect (ECC) is a powerful solution for integrating third-party systems with eCommerce sites. It enables businesses to use cutting-edge technology to enhance eCommerce operations and make it easier for customers to find, buy, and use products and services.
Using ECC, businesses can connect to a variety of systems such as a payment gateway, loyalty program, customer relationship management (CRM) system, and more. By leveraging Epicor Commerce Connect, businesses can deliver a rich omnichannel experience that will keep them ahead of the competition.
The first step in using ECC to integrate third-party systems with eCommerce sites is to set up Epicor Integration Server (EIS). EIS is the main component of the ECC platform and offers integration possibilities to connect external systems to the eCommerce site.
Once the EIS is set up, you can configure integration with third-party systems via API and webhooks. From there, companies can use ECC to create individual workflows, such as transferring orders or customer data between third-party systems and an eCommerce site. It can also be used to configure rules and triggers tailored to the needs of customers. Companies may use third-party systems to optimize the customer experience, for example, by automated responses to inquiries or providing additional offers to customers.
ECC works with tools that can be used for analytics and reporting purposes. This allows companies to gain insight into customer behavior, which can give them a competitive advantage. With these insights, businesses can track and optimize their eCommerce operations more effectively.
Using Epicor Commerce Connect to integrate third-party systems with eCommerce sites is a great way for businesses to improve their customer experience and gain a competitive advantage. Using ECC, companies can create individual workflows, optimize customer service, and gain valuable insights from their analytics data – and thus always be one step ahead of the competition.