Epicor Kinetic and BigCommerce Integration: Seamless eCommerce Sync

3 min read ● Silk Team

In today’s dynamic eCommerce environment, companies are looking for operational efficiency and seamless integration between ERP systems and online stores. Epicor Kinetic, a leading ERP solution tailored to manufacturing and distribution needs, offers robust connectivity options with eCommerce platforms like BigCommerce, allowing companies to seamlessly synchronize operations. This article takes a detailed look at how Epicor Kinetic seamlessly connects with BigCommerce, enabling companies to streamline workflows, increase data accuracy, and scale rapidly.

Understanding the Integration Framework

 

Epicor Kinetic is an advanced ERP system known for its cloud-native architecture, flexibility, and real-time data management. BigCommerce is a powerful SaaS eCommerce platform that offers extensive customization and scalability for stores. The integration of these two systems bridges the gap between back-end enterprise resource planning and front-end customer service, fostering a unified business ecosystem.

A typical integration synchronizes key data such as product catalogs, inventory, pricing, customer data, and order management. Automating this data exchange reduces manual errors, speeds up order fulfillment, and improves customer satisfaction.

How does the Epicor Big Commerce integration work?

 

Application programming interfaces (APIs) form the foundation of the integration. Epicor Kinetic exposes its data and business processes via RESTful APIs, which allow external applications like BigCommerce to securely interact with ERP data in real time.

BigCommerce also provides its own RESTful API endpoints for managing products, orders, customers, and other elements on the storefront. Middleware or integration platforms often act as intermediaries, facilitating seamless communication between Epicor Kinetic and BigCommerce by orchestrating data flows and transformations.

Key Technical Components

 

• • Epicor Kinetic REST API
    The Epicor Kinetic API framework provides endpoints for managing master data, inventory, sales orders, and customer information. This API supports OAuth 2.0 for secure authentication, ensuring that only authorized applications have access to sensitive business data.

 

• • BigCommerce API
    The BigCommerce API allows you to manage online store data, including product lists, inventory, orders, and customers. The platform uses OAuth 2.0 authentication and supports JSON payloads for lightweight and efficient data exchange.

 

• Middleware/Integration Platforms
  Companies often use middleware such as Dell Boomi, MuleSoft, or custom connectors to handle integration logic. These platforms handle the data mapping between Epicor and BigCommerce fields, convert data formats, and schedule synchronization jobs to maintain data consistency.

 

Data Sync Workflow

 

Here’s an example of how synchronizing a new product listing might work in practice:

• • Step 1: A product is created or updated in Epicor Kinetic, along with inventory, pricing, and descriptions.

 

• • Step 2: Using the Epicor API, updated product data is pulled from the middleware in real time or at scheduled intervals.

 

• • Step 3: The middleware transforms the data to fit the BigCommerce schema and calls the BigCommerce API to create or update the product on the website.

 

• • Step 4: All orders placed in BigCommerce are sent back via the API to Epicor Kinetic as sales orders, enabling scheduling and fulfillment production.

 

• Step 5: Inventory levels are updated between the two systems as sales occur and inventory levels fluctuate.

 

Integration Benefits

 

• • Real-Time Data Accuracy: Automatic synchronization eliminates data discrepancies between the ERP system and the store.

 

• • Faster Order Processing: Orders are sent directly to Epicor Kinetic without manual intervention, resulting in faster fulfillment.

 

• • Scalability: The integration supports business growth by automating key workflows.

 

• Improved Customer Experience: Accurate inventory levels and pricing reduce backorders and pricing errors, increasing customer confidence.

 

Summary

 

Integrating Epicor Kinetic with BigCommerce is not just a technical necessity, but a strategic imperative for manufacturers and distributors engaged in digital transformation. By leveraging reliable APIs and middleware platforms, businesses can achieve seamless connectivity that drives efficiency, agility, and growth.

If you’re considering such an integration, partnering with experienced developers or consultants who understand the nuances of both Epicor and BigCommerce can be crucial. By creating a unified, highly automated platform, you can realize your business’s full potential and offer customers a seamless and reliable shopping experience.

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About the Author:
As a digital marketing expert with a passion for technology, I specialize in helping businesses understand and implement ERP and eCommerce integration to achieve operational excellence and market success.