2.5 minute read

BigCommerce B2B Account Management Features

BigCommerce is a popular eCommerce platform used by businesses and offers a range of services for B2B customers looking to create their online store. BigCommerce B2B Edition offers a variety of features to help your customers better manage their accounts, streamline order processes, and manage customers effectively.

For B2B customers, BigCommerce B2B Edition offers a dedicated customer portal that gives you the ability to log in and view and access your orders and quotes, view order status updates, track shipments, order history, and invoices online. Customers can also search for orders by keyword or SKU, making it quick and easy to find the orders they need information about.

BigCommerce also offers its customers the ability to create custom portal accounts that make it easier for them to track their customers’ orders and activities. BigCommerce B2B edition offers customers the ability to manage settings at the account level and customize their store features. Accounts can be set up for a company and administrators can add or edit orders, manage inventory, and control payment and shipping settings.

Additionally, store administrators can create discounts and promotions for specific customers, group customers into different departments, and manage customer payment methods. Businesses using BigCommerce can improve their customers’ experience by allowing them to make payments through BigCommerce’s credit card processing system. Orders can be placed securely and customers can also upload documents such as product images and marketing materials. On top of that, BigCommerce allows customers to pay for their orders online.

Overall, BigCommerce B2B Edition offers customers comprehensive, easy-to-use features and tools to manage their accounts. With all these features, businesses can easily optimize their ordering processes and offer their customers a secure and seamless shopping experience. Additionally, many features are customizable, allowing companies to tailor their solutions to their specific needs. With all this and more, BigCommerce B2B Edition offers businesses a complete and powerful tool to manage their sales and customer interactions.

Ready to get started on BigCommerce? Silk Can Help.