How Epicor and BigCommerce Integration Enhances Customer Experience

3 min read ● Silk Team

How the Epicor Kinetic and BigCommerce Integration Improves the Customer Experience

 

In today’s competitive e-commerce environment, an exceptional customer experience isn’t just a bonus; it’s a necessity. Companies that leverage Epicor Kinetic, a robust enterprise resource planning (ERP) solution, and BigCommerce, a leading e-commerce platform, find that the seamless integration transforms their business and increases customer satisfaction. In this article, you’ll learn how the Epicor Kinetic and BigCommerce integration improves customer service, driving growth and customer loyalty.

 

Understanding Epicor Kinetic and BigCommerce

 

Epicor Kinetic is an advanced ERP system for manufacturers and retailers, offering comprehensive tools for inventory management, order fulfillment, financials, and supply chain processes. BigCommerce provides companies with a flexible, scalable platform for creating engaging online stores with optimized product listings, promotions, and order fulfillment processes.

 

Both platforms offer powerful yet distinct features. Integrating Epicor Kinetic with BigCommerce creates synergies and enables a real-time data flow that benefits both the company and its customers.

 

Why Integration Matters for Customer Experience

 

The customer experience (CX) is the sum of all customer interactions with a brand. In e-commerce, it includes discovering products, placing orders, receiving deliveries, and accessing support. Fragmented systems often lead to inconsistencies such as inaccurate inventory levels, delayed order fulfillment, and poor communication—and thus, dissatisfied customers.

 

By integrating Epicor Kinetic with BigCommerce, companies can streamline their processes and ensure:

 

• • Real-time inventory updates
    One of the biggest CX challenges in e-commerce is stockouts or overstocks. The integration automatically synchronizes product quantities in Epicor Kinetic with your BigCommerce store. Customers can see accurate product availability and avoid frustrations caused by out-of-stock or delayed orders.

 

• • Streamlined Order Management
    Order data entered in BigCommerce is immediately sent to Epicor Kinetic for processing. This seamless handoff ensures rapid order fulfillment, reduces manual errors, and shortens delivery times. Customers benefit from faster order processing and more reliable delivery time estimates, which builds brand trust.

 

• • Accurate Pricing and Promotions
    Dynamic pricing and promotional discounts managed in Epicor Kinetic are immediately visible in BigCommerce. This consistency avoids confusion over price discrepancies and ensures customers have access to current offers and accurate totals.

 

• • Personalized Customer Service
    Integrated data gives customer service teams access to comprehensive order history and inventory information through Epicor Kinetic and BigCommerce dashboards. This transparency enables representatives to provide expert and personalized support, resolve issues quickly, and improve overall satisfaction.

 

• Scalable Growth and Flexibility
  As companies grow, manually reconciling data between ERP and e-commerce platforms becomes costly and error-prone. The integration optimizes workflows and frees up resources to improve the shopping experience and expand sales channels without compromising data accuracy.

 

Best Practices for Integrating Epicor Kinetic and BigCommerce

 

To maximize the benefits of this integration, companies should:

 

• • Choose the right middleware or API solutions: Reliable integration tools or middleware platforms ensure smooth, uninterrupted data synchronization.

 

• • Define clear data flow rules: Define which information (inventory levels, order status, customer data) needs to be synchronized and how often to avoid data conflicts.

 

• • Test thoroughly: Thorough testing before launch ensures that orders, prices, and inventory data are updated correctly on both sides.

 

• Monitor and optimize: Continuously track integration performance and customer feedback to quickly identify and resolve issues.

 

Conclusion

 

The integrating Epicor Kinetic with BigCommerce represents a strategic investment in excellent customer service. Through real-time inventory visibility, optimized order management, accurate pricing, and improved customer service, companies can reduce friction and build stronger customer relationships. With e-commerce on the rise, companies that leverage this integration are well-positioned to provide their customers with the seamless and reliable shopping experience they expect—thus fostering customer loyalty and long-term success.

 

For companies looking to optimize their e-commerce operations, combining Epicor Kinetic with BigCommerce is more than just a technical improvement—it provides a competitive advantage that transforms how customers interact with their brand.