Reduce Order Errors 80% with Epicor Kinetic Shopify Integration

3 min read ● Silk Team

Order errors reduced by 80% with Epicor Kinetic Shopify integration

In the ever-changing world of e-commerce, accuracy and efficiency in order processing are crucial. Order errors can lead to unhappy customers, increased returns, and costly operational inefficiencies. Fortunately, businesses using Shopify can significantly reduce these errors by leveraging the power of the Epicor Kinetic Shopify integration. In fact, businesses have seen up to an 80% reduction in order errors by integrating Shopify with Epicor Kinetic, creating a streamlined and reliable order management process.

Understanding the challenge: Order errors in e-commerce

Order errors often occur due to manual data entry, disconnected systems, and a lack of real-time inventory visibility. For example, a Shopify store owner might receive an order that is no longer available, or duplicate orders might be accidentally entered into the ERP system. These errors not only frustrate customers, but also increase operating costs and damage brand reputation.

Introducing Epicor Kinetic: A Modern ERP for Manufacturers and Distributors

Epicor Kinetic is a next-generation ERP platform designed for manufacturers and distributors looking to automate and optimize their business processes. With robust inventory management, order processing, and fulfillment capabilities, Epicor Kinetic helps companies maintain real-time control over their supply chain.

Meanwhile, Shopify remains one of the world’s leading e-commerce platforms, recognized for its intuitive interface and powerful sales tools. However, without proper back-end integration, Shopify orders can become isolated from operational processes managed in the ERP, causing these frustrating errors.

The Power of the Epicor Kinetic Shopify integration

Shopify’s integration with Epicor Kinetic bridges the gap between front-end sales and back-end operations, creating a unified ecosystem. Here are the key benefits of this integration:

• Real-Time Inventory Synchronization
  One of the most common causes of order errors is inaccurate inventory data. With the integration, your Shopify store reflects real-time inventory updates from Epicor Kinetic. This means customers only see products that are actually in stock, dramatically reducing out-of-stock situations and backorders.
• Automated Order Processing
  When an order is placed on Shopify, the integration automatically transfers all order details to Epicor Kinetic without the need for manual entry. This eliminates data entry errors and streamlines order processing, ensuring your warehouse team always has the correct information.
• Improved Order Accuracy and Tracking
  The Epicor Kinetic Shopify integration allows tracking updates to be automatically sent to Shopify. This transparency improves the customer experience, as shoppers can receive timely notifications about the status of their order, increasing their satisfaction and trust.
• Simplified Returns and Refunds
  A unified system simplifies returns and refunds management. When customers initiate a return on Shopify, the information is instantly updated in Epicor Kinetic, enabling faster processing of credit and inventory adjustments.

How to implement the Epicor Kinetic Shopify integration

A successful integration requires careful planning and execution. Here’s a simple guide:

• Evaluate your business needs: Understand your order volume, inventory management challenges, and fulfillment workflows.
• Choose the right integration tool: There are middleware solutions and custom APIs that connect Shopify and Epicor Kinetic. Select one that fits your technical ecosystem.
• Data Mapping and Testing: Ensure all data fields (customer information, SKUs, quantities, pricing) are accurately mapped and test them thoroughly before implementation.
• Train Your Team: Educate your sales, warehouse, and customer support teams on how the integration works and how it benefits their capabilities.
• Monitoring and Optimization: After launch, regularly review metrics like order error rates and fulfillment times to refine the integration.

The Results Speak for Themselves: An 80% Reduction in Order Errors

Companies that have integrated Shopify with Epicor Kinetic report an impressive reduction in order errors, often up to 80%. This transformation not only improves customer satisfaction, but also reduces operating costs, improves cash flow, and accelerates growth.

Conclusion

Reducing order errors is more than just a matter of operational efficiency; it has a direct impact on customer loyalty and profitability. By integrating Epicor Kinetic with Shopify, businesses take full advantage of automation and real-time data synchronization to create a seamless experience from order to fulfillment. If you’re ready to optimize your e-commerce operations, consider this integration and transform the way you manage orders—accurately, efficiently, and at scale. By integrating Shopify with Epicor Kinetic, businesses no longer have to worry about order errors—they can proactively prevent them, improving the customer experience and increasing business profitability.