Maximizing Efficiency: Syncing Epicor Eclipse with Ecommerce Platforms
3 min read ● Silk Team
As businesses continue to adapt to the ever-changing eCommerce landscape, it’s essential for them to ensure seamless integration between their back-end systems and online platforms. This includes synchronizing customers, orders, and products between Epicor Eclipse ERP and their eCommerce platform.
In this blog, we’ll explore why this integration matters and the powerful benefits it brings to businesses—especially those in the wholesale and distribution sectors.
Why Synchronization Is Important
Synchronizing customers, orders, and products between Epicor Eclipse and eCommerce platforms is crucial for businesses of all sizes. It not only streamlines operations and boosts efficiency, but also provides a comprehensive view of all transactions, enabling better decision-making and enhanced customer service.
Customer Synchronization
A centralized customer database is foundational to modern business success.
Thanks to the integration between Epicor Eclipse and eCommerce platforms, businesses can:
- Synchronize customer data in real-time
- Ensure all updates—such as billing info, shipping addresses, or contact changes—are reflected across both systems
This provides a consistent and personalized customer experience and helps reduce redundant data entry across departments.
Order Synchronization
In today’s fast-moving digital economy, customers expect a smooth and rapid checkout process.
By synchronizing orders between Epicor Eclipse and eCommerce platforms, businesses can:
- Automatically route orders for processing and fulfillment
- Eliminate manual entry, reducing the risk of delays and errors
- Speed up delivery times, increasing customer satisfaction
Product Synchronization
Managing product information manually can be incredibly time-consuming.
With Epicor Eclipse integration, businesses can easily:
- Synchronize product data such as descriptions, pricing, and inventory levels
- Ensure customers see accurate, real-time product availability
- Prevent overselling, which can lead to lost revenue and poor customer experiences
Benefits of Customer, Order, and Product Synchronization
Integrating Epicor Eclipse with your eCommerce platform offers a wide range of tangible benefits:
1. Time and Cost Savings
Eliminate repetitive tasks and manual data entry. Save operational time and reduce errors, which directly translates into cost savings.
2. Improved Customer Experience
Accurate, real-time customer data enables personalized interactions and a smoother user experience across touchpoints.
3. Better Inventory Management
Keep inventory levels accurate and synced across platforms to avoid stockouts, backorders, and disappointed customers.
4. Greater Visibility
With centralized data and real-time synchronization, businesses can gain a complete, up-to-the-minute view of their operations—from customer behavior to product movement.
Final Thoughts
The integration between Epicor Eclipse and eCommerce platforms is more than just a technical upgrade—it’s a business transformation. By synchronizing customer, order, and product data, companies can streamline workflows, cut costs, and deliver better experiences at scale.
Ready to unlock the full potential of your ERP and eCommerce systems? Start with seamless Epicor Eclipse integration today.