Sync Shopify, Amazon & Epicor ERP for Multi-Channel Success

3 min read ● Silk Team

Omnichannel Retail: Sync ERP data from Shopify, Amazon, and Epicor Big Commerce for seamless operations

In today’s retail world, growth-oriented companies are increasingly adopting an omnichannel strategy. Selling on platforms like Shopify, Amazon, and Epicor Big Commerce opens up numerous opportunities to reach different customer groups. However, managing these sales channels independently can quickly lead to operational inefficiencies, inventory discrepancies, and a poor customer experience. That’s why synchronizing your sales channels with a robust enterprise resource planning (ERP) system like Epicor is crucial.

Why Omnichannel Retail Matters

Omnichannel retail allows brands to diversify their revenue streams by selling across multiple platforms. Shopify and Epicor Big Commerce are powerful e-commerce platforms, ideal for creating customized storefronts, and Amazon offers unparalleled access to a vast marketplace. By leveraging these channels simultaneously, retailers can increase transparency, reduce reliance on a single platform, and better serve their customers wherever they shop. However, managing multiple sales channels manually or through fragmented systems often leads to inventory variances, order processing delays, and data inconsistencies. Retailers must implement intelligent integration solutions to unify data flows and automate processes.

The Role of Epicor ERP in Omnichannel Retail

Epicor ERP is designed to streamline complex business processes in manufacturing, distribution, and retail. For omnichannel retailers, Epicor acts as a central nervous system, synchronizing data from e-commerce platforms like Shopify and Epicor Big Commerce with data from marketplaces like Amazon. This integration ensures that inventory, orders, and customer information are consistent and updated in real time. Here’s how syncing Epicor ERP with your online sales channels can revolutionize your retail business:

• • Centralized Inventory Management
    Instead of managing inventory independently across Shopify, Amazon, and Epicor Big Commerce, Epicor provides a unified view of inventory. When a product is sold on a single platform, Epicor instantly updates inventory across all channels, reducing the risk of overproduction or stock-outs.

• • Automated Order Processing
    Orders placed through any channel are automatically imported into Epicor ERP, enabling faster fulfillment and accurate tracking. This connectivity eliminates manual data entry, reduces errors, and speeds up order fulfillment times, increasing customer satisfaction.

• • Comprehensive Reporting and Analytics
    Data synchronization allows retailers to gain insights from multiple channels, such as sales trends by platform, customer purchasing behavior, and inventory levels. Epicor’s advanced reporting tools enable retailers to make better, data-driven decisions to optimize product assortments and marketing strategies.

• Improved Customer Experience
  With data synchronization, customers benefit from accurate inventory availability, timely order fulfillment, and consistent pricing. This reliability builds trust and encourages repeat purchases across all sales platforms.

Best Practices for Syncing between Shopify, Amazon, Epicor Big Commerce, and Epicor ERP

• • Choose the Right Integration Solution: There are many intermediaries and API connectors that connect Shopify, Amazon, Epicor Big Commerce, and Epicor ERP. Choose a solution that supports two-way synchronization and real-time data updates for optimal performance.

• • Product data standardization: Consistent product SKUs, descriptions, and pricing structures across all channels simplify synchronization and reporting.

• • Regular data flow audit: Periodically review data integration logs to quickly identify and resolve discrepancies.

• Team training: Ensure employees understand the capabilities of the integrated system to take full advantage of automation and resolve minor issues.

Conclusion

Successful omnichannel retail business requires much more than listing products on Shopify, Amazon, and Epicor Big Commerce. The key to effective scaling and customer satisfaction is seamless data synchronization with a robust ERP system like Epicor. By unifying inventory, orders, and customer information across all touchpoints, retailers can minimize errors, accelerate order fulfillment, and gain valuable insights, driving growth in a competitive digital marketplace. If you’re looking to streamline your omnichannel retail operations, integrating Epicor ERP with e-commerce platforms is a strategic step toward streamlined and scalable success.