How Epicor & BigCommerce Boost Distributor Efficiency
3 min read ● Silk Team
How Epicor ERP + BigCommerce Help Retailers Compete with Amazon-Like Efficiency
In today’s fast-changing digital economy, retailers face increasing pressure to match the seamless shopping experience offered by e-commerce giants like Amazon. Consumers expect fast delivery, real-time inventory tracking, and an intuitive online shopping experience — all thanks to robust back-end systems. For retailers looking to stay competitive, leveraging technology that streamlines operations and improves customer engagement isn’t just an option. It’s a must.
That’s where the powerful integration between Epicor ERP and BigCommerce comes in. By combining Epicor’s robust enterprise resource planning capabilities with BigCommerce’s flexible and scalable e-commerce platform, distributors can achieve Amazon-like efficiencies and deliver superior service throughout the customer journey.
What is Epicor ERP and BigCommerce?
Epicor ERP is a comprehensive enterprise resource planning system designed for distributors and wholesalers. It manages key business functions such as inventory management, order processing, purchasing, finance, and supply chain logistics, all on a single platform. Epicor’s industry-specific features help distributors optimize their operations, minimize costs, and gain complete visibility into their assets and processes.
BigCommerce is a leading SaaS e-commerce platform known for its ease of use, customization, and scalability. This enables companies to create intuitive, mobile-optimized online stores with advanced marketing tools, flexible payment solutions, and integrations to support omnichannel strategies.
How Integration Makes Distributors More Competitive
With the integration, Epicor ERP and BigCommerce create an integrated digital commerce ecosystem that enables distributors to operate with the speed and agility of Amazon. Here’s how:
1. Real-Time Inventory View
One of Amazon’s key differentiators is the ability to instantly display accurate inventory levels across multiple warehouses and fulfillment centers. Epicor ERP maintains accurate inventory data, and when synced with BigCommerce, customers viewing the online catalog see product availability in real time. This minimizes unfulfilled orders, increases customer satisfaction, and builds trust in the distributor’s reliability.
2. Automated Order Processing
Manual order entry and reconciliation can lead to delays and costly errors. Epicor ERP and BigCommerce integration automates order flows: as soon as a customer places an order in a BigCommerce store, it is instantly logged into Epicor for processing and invoicing. By reducing manual intervention, distributors speed up processing and ensure faster delivery.
3. Personalized Customer Experience
BigCommerce supports advanced marketing features such as dynamic pricing, personalized promotions, and targeted campaigns. Using customer data stored in Epicor ERP, distributors can offer personalized product recommendations and offers. This tactic reflects Amazon’s customer-centric approach and drives loyalty.
4. Omnichannel Selling
Retailers no longer rely solely on phone or email orders. With BigCommerce, they can expand their sales channels to include online marketplaces, social media, and mobile apps. Integration with Epicor ensures inventory and order data is consistent across all channels, preventing overselling and providing flexible fulfillment options like ship-from-store or dropshipping.
5. Advanced Reporting and Analytics
Epicor ERP provides detailed analytics on sales, inventory turnover, and customer behavior. With BigCommerce’s built-in store analytics, retailers gain valuable insights to optimize pricing, forecast demand, and improve product assortments—just as Amazon continually refines its strategies using data.
Why Retailers Should Act Now
The fulfillment industry is rapidly evolving, and customers expect the speed and convenience previously only available from Amazon and other retail giants. Those who fail to modernize their systems risk losing market share to more digitally savvy competitors or Amazon itself.
With the Epicor ERP and BigCommerce integration, retailers can:
- Increase operational efficiency and reduce costs
- Deliver exceptional online shopping experiences
- Expand sales channels without losing control
- Make faster, smarter, data-driven decisions
In a market where Amazon sets the standard for fulfillment and customer loyalty, retailers equipped with Epicor and BigCommerce can compete—and win—with Amazon-like efficiency.
Unlock the full potential of your fulfillment business by leveraging the synergies of Epicor ERP and BigCommerce. Modernize your operations, delight your customers, and stay at the forefront of digital commerce.