Epicor Kinetic and BigCommerce Integration to Automate Workflows

3 min read ● Silk Team

Reduce Manual Labor with the Epicor BigCommerce Integration

In today’s dynamic eCommerce environment, businesses are constantly looking for ways to streamline their operations, reduce manual labor, and improve overall efficiency. One effective solution that is becoming increasingly popular is the Epicor BigCommerce integration. This seamless collaboration can transform your business by automating workflows, improving data accuracy, and increasing productivity.

Introducing Epicor BigCommerce

Epicor Kinetic is a next-generation Enterprise Resource Planning (ERP) system designed to help manufacturers and distributors effectively manage their operations. It offers capabilities such as inventory management, financials, order processing, and supply chain control – all designed to optimize manufacturing processes.

BigCommerce, on the other hand, is a scalable and flexible eCommerce platform trusted by businesses worldwide to create compelling online storefronts. It supports a wide range of integrations and simplifies the management of product listings, orders, and customer data through a centralized system. While each platform is powerful in its own right, the integration of Epicor BigCommerce achieves new levels of efficiency and operational effectiveness.

The Challenges of Manual Workflows

Many manufacturers and distributors, both offline and online, often face challenges with manual data entry, cumbersome order reconciliations, and delays in inventory updates. These manual processes not only waste valuable employee time but also increase the risk of errors such as duplicate orders, out-of-stocks, or incorrect pricing. For example, a sales order placed in BigCommerce typically requires manual entry into Epicor Kinetic for order fulfillment and inventory updates, leading to delays and potential errors. Similar challenges arise when synchronizing product information or updating delivery status.

How the Integration Solves These Issues

The Epicor BigCommerce integration automates the transfer of information between the ERP system and the online store, significantly reducing manual intervention.

• Automated Order Processing: When a customer places an order in BigCommerce, the system automatically sends sales orders to Epicor Kinetic. This eliminates double-entry, speeds up order fulfillment, and reduces the chance of human error.
• Real-Time Inventory Synchronization: Inventory levels are continuously updated across both platforms. When inventory changes in Epicor Kinetic – due to production, purchase orders, or shipping – those changes are instantly reflected in your BigCommerce store, preventing overstocking or stock outs.
• Streamlined Product Management: Product information like descriptions, prices, and images are seamlessly transferred from Epicor Kinetic to BigCommerce. This ensures consistency across all sales channels and reduces the time spent manually updating each platform.
• Improved Customer Service: Faster order processing, accurate inventory information, and timely shipping updates all contribute to higher customer satisfaction. Customers receive reliable information and faster shipping, increasing brand loyalty.

Steps for Successful Integration

1. Assess your business needs: Identify the key bottlenecks in your current manual workflows and areas where integration will provide the greatest benefit.
2. Choose the right integration tool: Various middleware solutions or custom APIs make it easy to integrate Epicor Kinetic and BigCommerce. Choose the one that supports real-time data synchronization, is scalable, and fits your budget.
3. Plan the data flow: Determine which data fields (orders, inventory, customers, products) should be synchronized and set validation rules to maintain data integrity.
4. Thorough Testing: Conduct thorough testing before going live to identify synchronization issues or inconsistencies and ensure smooth workflow automation.
5. Train Your Team: Empower your employees to navigate new processes and troubleshoot minor issues so they can get the most out of the integrated system.

Conclusion

The Epicor BigCommerce integration is a strategic move for companies looking to reduce manual workflows, minimize errors, and improve operational efficiency. By automating critical processes like order management and inventory synchronization, you free up valuable resources to focus on growth and innovation. For manufacturers and distributors implementing digital transformation, this integration is not only convenient—it’s a necessity. Unleash the full potential of your ERP and ecommerce platforms today and experience a streamlined and more intelligent approach to modern business operations.