Epicor BigCommerce Integration to Streamline Order Management

3 min read ● Silk Team

How the Epicor Big Commerce Integration Streamlines Order Management

In today’s fast-paced e-commerce world, companies face challenges delivering a seamless shopping experience and efficiently managing complex back-end operations. Two powerful platforms, Epicor Big Commerce, have become essential tools for companies looking to streamline order management processes. When integrated, these platforms create a robust system that streamlines workflows, reduces errors, and improves customer satisfaction. This article explores how the Epicor Big Commerce integration can revolutionize order management and why it is a game-changer for digital commerce.

Understanding Epicor Big Commerce

Before we dive into the benefits of the integration, let’s briefly describe these platforms:

• Epicor Big Commerce is an ERP (enterprise resource planning) solution designed for manufacturers and distributors. It provides tools for inventory management, production planning, supply chain management, and financials, helping companies maintain precise operational control.
• BigCommerce is a leading e-commerce platform that enables companies to create customizable online stores and offer scalable solutions for selling digital goods. The platform offers convenient payment processing, marketing tools, and intuitive interfaces to enhance the customer experience.

Why Integration is Important for Order Management

Order management can be a complex task, involving multiple touchpoints—from placing an order to checking product availability, processing payments, fulfillment, and delivery. Disjointed systems often lead to duplicated efforts, manual data entry errors, delays in order processing, and a poor customer experience. Epicor Big Commerce‘s integration with BigCommerce solves these problems by creating a unified ecosystem where data flows seamlessly between front-end sales and back-end operations.

Key Benefits of Epicor Big Commerce’s Integration with BigCommerce

Real-Time Inventory Sync

One of the biggest challenges in eCommerce order management is maintaining accurate inventory records. The integration ensures that product quantities are constantly updated in both Epicor Big Commerce and BigCommerce. As orders are placed in your BigCommerce store, stock levels in Epicor Big Commerce are automatically adjusted. This real-time synchronization prevents overselling and stockouts, helping you maintain your reputation as a reliable store.

Automated Order Processing

Manually entering orders can slow down your workflow and increase the risk of errors. With the integration, customer orders placed through BigCommerce are automatically imported into the Epicor Big Commerce system. This automation eliminates manual intervention, speeds up order processing, and allows employees to focus on more important tasks.

Enhanced Customer Service

Customers expect fast and accurate order fulfillment and real-time order information updates. By streamlining the order management process, Epicor Big Commerce’s BigCommerce integration ensures faster order confirmations and shipping information updates. The integration helps reduce delays, improve order processing accuracy, and ultimately increase customer satisfaction and loyalty.

Comprehensive Reporting and Analytics

Unified data from sales and inventory management systems allows companies to create detailed reports and analytics. You can track sales trends, order fulfillment performance, and more effectively optimize inventory levels. Strategic analytics enable more informed decisions to drive business growth.

Scalability and Flexibility

Combining the powerful capabilities of Epicor Big Commerce ERP with BigCommerce’s scalable eCommerce infrastructure ensures that growing businesses can handle increased order volumes without sacrificing accuracy and speed. The integration ensures seamless scalability as they expand product lines and enter new markets.

Getting Started with the Integration

Implementing the Epicor Big Commerce integration with BigCommerce typically requires the use of middleware or connectors designed to facilitate data exchange between the two platforms. To ensure a smooth implementation, companies should partner with experienced vendors or integration consultants who understand both systems. Testing and customization may be required to ensure workflows perfectly match your specific business needs.

Key Takeaways

The Epicor Big Commerce BigCommerce integration represents a significant step toward modernizing order management for both manufacturers and e-commerce retailers. By bridging the gap between front-end sales and back-end ERP systems, companies gain a competitive advantage through increased efficiency, accuracy, and customer satisfaction. If you’re looking to streamline your order management processes while scaling your e-commerce operations, leveraging this integration is a smart and strategic investment.