Epicor BigCommerce Integration Challenges and Solutions

3 min read ● Silk Team

Understanding the Importance of ERP and eCommerce Integration

Before discussing the challenges, it is important to understand why ERP and eCommerce integration is so important. ERP platforms like Epicor manage core business processes such as inventory, order management, accounting, and supply chain. BigCommerce, on the other hand, is a robust eCommerce platform that powers online sales by providing a seamless shopping experience.

When these systems are not connected, companies often face data silos, manual data entry errors, order fulfillment delays, and inconsistent inventory updates, resulting in low customer satisfaction and lost revenue. Integration creates a unified ecosystem where data flows seamlessly, allowing companies to automate tasks, reduce errors, and access real-time data across all channels.

Common ERP and eCommerce Integration Issues

• • Data Synchronization Issues
    One of the most common issues is ensuring that data is accurately and consistently synchronized between Epicor and BigCommerce. Without proper integration, inventory levels, order statuses, and customer data may not update correctly, which can lead to overselling or out-of-stock items.

 

• • Complexity of Custom Business Processes
    Every business has its own unique workflows and processes. To perfectly sync Epicor ERP with BigCommerce, you must tailor the system to specific pricing, promotions, shipping, and tax rules. This complexity often increases integration times.

 

• • Scalability Issues
    As your business grows, your eCommerce and ERP systems must scale accordingly. Integrations that work well for startups may not be able to handle increased order volumes or expanded product lines if they are not designed with scalability in mind.

 

• • Latency and Performance Issues
    An integration that causes delays in data transfer or order processing can negatively impact the customer experience. Slow syncing between Epicor and BigCommerce results in delays in order confirmations and shipping information updates.

 

• Limited Technical Expertise
  Integrating two complex platforms requires technical expertise. Many companies face a shortage of in-house talent, resulting in long integration cycles or the need to hire expensive consultants.

How the Epicor BigCommerce integration solves these problems

• • Automated, real-time data synchronization
    Epicor and BigCommerce support APIs that enable automated, real-time data exchange. Using middleware or custom connectors designed specifically for Epicor and BigCommerce, companies can instantly sync inventory, pricing updates, orders, and customer information, eliminating errors caused by manual data entry.

 

• • Customizable integration frameworks
    Epicor ERP and BigCommerce offer flexible customization options. Using Epicor’s robust APIs and BigCommerce’s extensible platform, companies can tailor integrations to complex pricing models, tax regulations, and shipping methods. This flexibility ensures that unique online business processes are accurately reflected.

 

• • Scalable Solutions Built to Grow
    Epicor’s cloud ERP solutions and scalable BigCommerce eCommerce platform are designed to grow with your business. As your order volumes and product catalogs grow, the integrated systems continue to operate efficiently without sacrificing speed or accuracy.

 

• • Improved Performance with Middleware
    Using integration middleware, such as rapid deployment tools or iPaaS (integration platform as a service), optimizes the flow of data between Epicor and BigCommerce. This reduces latency, enables faster transaction processing, and improves the overall user experience for both customers and the back office.

 

• Access to Expert Support and Resources
  Many integration partners specialize in synchronizing Epicor and BigCommerce, offering out-of-the-box connectors, consulting services, and ongoing support. This experience helps reduce implementation time and risk, enabling even non-technical professionals to effectively manage the systems.

Executive Summary

Integrating Epicor ERP with BigCommerce comes with its own set of challenges, from data synchronization to scalability, but with the right approach and tools, they can be overcome. Seamless integration increases operational efficiency, reduces errors, and improves customer service, enabling businesses to thrive in the competitive eCommerce space.

If you want to optimize order management, inventory control, and overall eCommerce performance, investing in a well-planned Epicor and BigCommerce integration is critical. Partnering with experienced integrators and leveraging scalable middleware solutions can help you unlock the full potential of both platforms, ensuring sustainable growth and success for your business.