BigCommerce and Epicor Kinetic Integration: Step-by-Step Guide

3 min read ● Silk Team

In today’s competitive e-commerce landscape, seamless integration of your online store with your enterprise resource planning (ERP) system is critical for operational efficiency and scalability. BigCommerce, the leading e-commerce platform, combined with Epicor Kinetic (formerly Epicor ERP), a powerful ERP solution, creates a robust ecosystem that can transform your business processes. This article offers a clear, step-by-step guide to implementing the epicor big commerce integration, ensuring seamless optimization of order management, inventory control, and customer data synchronization.

Why integrate epicor big commerce?

Before you begin implementation, it’s important to understand why this integration is so important. BigCommerce stands out by offering a user-friendly, customizable online store with extensive API capabilities. Meanwhile, Epicor Kinetic provides comprehensive manufacturing, inventory, and financial management capabilities that are critical to scaling your business.

Integrating these platforms will allow you to:

  • Automate order processing to minimize manual data entry errors.
  • Sync inventory levels in real time, avoiding out-of-stocks or oversale items.
  • Consolidate customer and financial data for more meaningful reporting.
  • Speed up order fulfillment and shipping processes.

Now that the benefits are clear, let’s look at the practical steps to launch the epicor big commerce integration.

Step 1: Assess Business Requirements.

Start by mapping your business processes and determining what data needs to flow between BigCommerce and Epicor Kinetic. Typical integration points:

  • Orders and order status updates
  • Inventory levels and product information
  • Customer records and pricing
  • Shipping and invoice information

Check any custom fields or workflows in Epicor Kinetic that should be included in your BigCommerce store.

Step 2: Choose an Integration Method

There are several ways to integrate BigCommerce with Epicor Kinetic:

  • Middleware Platforms: Tools like Celigo, Boomi, or FarApp offer ready-made connectors designed specifically for BigCommerce and Epicor.
  • Build a Custom API: Use BigCommerce’s robust RESTful API in conjunction with Epicor Kinetic’s integration framework to build a custom connector.
  • Third-Party Integration Partners: Choose specialized providers that offer managed services Integration.

Evaluate factors such as budget, timeline, and technical expertise to choose the best route.

Step 3: Prepare Systems.

Ensure your BigCommerce store and Epicor Kinetic ERP are configured for the integration:

  • BigCommerce: Configure API credentials with appropriate access scopes (usually via OAuth). Organize product, category, and customer data to reduce inconsistencies.
  • Epicor Kinetic: Enable API endpoints and validate data models to ensure they match your BigCommerce configuration. Check version compatibility to avoid integration roadblocks.

Step 4: Design and configure data flows

Whether you’re using middleware or building custom solutions, configure key data flows:

  • Order Sync: Automatically send new orders from BigCommerce to Epicor for fulfillment.
  • Inventory Updates: Send inventory adjustments from Epicor back to BigCommerce in near real-time.
  • Customer Data Sync: Maintain consistent customer profiles across all platforms to deliver a personalized experience.
  • Shipment and Invoice Updates: Reflect order status changes in BigCommerce after Epicor processes shipments or invoices.

Testing each data flow in a test or staging environment is critical to identifying errors before going live.

Step 5: Test and Validation

Perform thorough end-to-end testing, including:

  • New orders placed in BigCommerce reflect correctly in Epicor Kinetic, with product availability reflected in Epicor.
  • Inventory updates in Epicor are quickly reflected on the BigCommerce site.
  • The integrity of customer data is maintained.
  • Error handling procedures are effective.

Involve cross-functional teams such as sales, fulfillment, and IT to validate the integration against real-world workflows.

Step 6: Go Live and Monitor

Once testing is successful, deploy the integration into production. Closely monitor system performance early on:

  • Track order sync success rates.
  • Verify inventory accuracy.
  • Get feedback from operations teams.

Make necessary changes to optimize and scale the integrated environment.

Summary

BigCommerce’s integration with Epicor Kinetic provides a competitive advantage by automating complex business processes and creating a holistic data ecosystem. While implementation requires careful planning and technical knowledge, following this step-by-step guide can streamline the process and help you leverage the full potential of both platforms. If you’re looking to streamline your eCommerce operations and increase agility, the epicor big commerce integration is a strategic investment worth considering.

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