B2B Growth with BigCommerce and Epicor Kinetic Integration
3 min read ● Silk Team
B2B eCommerce Success Stories: Businesses Thrive with Epicor BigCommerce and Epicor Kinetic
In the ever-changing B2B eCommerce landscape, companies must leverage cutting-edge technologies to stay competitive and seize new market opportunities. The integration of Epicor BigCommerce and Epicor Kinetic is a powerful combination that is generating buzz in the industry. This synergy allows businesses to streamline operations, improve customer experience, and scale efficiently. In this blog post, we explore the importance of this integration and share inspiring success stories of companies that have succeeded with Epicor BigCommerce and Epicor Kinetic.
Understanding the Power of the Epicor BigCommerce and Epicor Kinetic Integration
Epicor BigCommerce is a leading SaaS eCommerce platform known for its flexibility, robust features, and scalability. It allows B2B companies to create customized online stores that meet their customers’ complex needs, such as bulk orders, price lists, and personalized catalogs. Epicor Kinetic, on the other hand, is an ERP software specifically designed for the manufacturing and distribution industries. It offers end-to-end process automation, real-time data insights, and supply chain optimization. When combined with Epicor BigCommerce, Epicor Kinetic ensures a seamless flow of data between online sales channels and back-end processes such as inventory management, order fulfillment, and financial reporting. This integration eliminates data silos, reduces manual errors, and accelerates order fulfillment—the key to an exceptional B2B customer experience.
Why do B2B companies choose Epicor BigCommerce + Epicor Kinetic? Epicor BigCommerce’s ecommerce expertise and Epicor Kinetic’s operational power create a holistic system that efficiently supports complex B2B processes. Here are some benefits that drive adoption:
- Optimized Order Management: Orders placed through Epicor BigCommerce are automatically synced with Epicor Kinetic, providing real-time inventory updates and ensuring accurate availability information.
- Personalized Customer Experiences: B2B buyers receive personalized pricing, payment terms, and product catalogs tailored to their specific needs, directly from the Epicor BigCommerce store.
- Scalable Growth: As the business grows, the combined solution handles additional product SKUs, customer accounts, and transactions without compromising performance.
- Improved Operational Efficiency: Automation reduces the manual work of order entry, invoicing, and shipping, allowing employees to focus on strategic initiatives.
Real-World Success Stories
1. Industrial Equipment Supplier Increases Sales by 30%
An industrial equipment supplier integrated Epicor BigCommerce with Epicor Kinetic to modernize its sales channels. Before the integration, the company struggled with outdated order tracking and slow response times. After the integration, orders are instantly synced, customers can view inventory in real time, and the company easily offers tiered pricing. As a result, they saw a 30% increase in online sales and a significant reduction in customer service calls in the first year.
2. Chemical Distributor Builds Customer Loyalty
A chemical distributor wanted to enable secure and compliant online purchases of hazardous materials. Using Epicor BigCommerce’s customizable platform and Epicor Kinetic’s regulatory compliance capabilities, they created a secure and seamless ordering process. The integration allowed them to customize catalogs for different customers and streamline documentation. Customer loyalty improved significantly thanks to an improved shopping experience and reliability.
3. Auto Parts Manufacturer Expands Internationally
An auto parts manufacturer expanded into international markets using Epicor BigCommerce’s multi-currency and multi-language capabilities. With Epicor Kinetic’s robust supply chain management, they optimized inventory distribution to warehouses worldwide. This integration minimized delivery times and improved order accuracy, helping the company achieve 25% revenue growth through new international customers.
Best Practices for B2B Success with Epicor BigCommerce + Epicor Kinetic
To maximize the benefits of this powerful duo, businesses should:
- Invest in Integration Planning: Work closely with IT and business teams to map workflows, data points, and customer journeys.
- Leverage Personalization: Personalize your stores to offer customized catalogs, pricing tiers, and self-service portals.
- Focus on Data Accuracy: Ensure product data synchronization between Epicor Kinetic and Epicor BigCommerce is consistent and up-to-date.
- Prioritize Training: Train your employees on new systems to reduce onboarding time and increase adoption.
Conclusion
The Epicor BigCommerce and Epicor Kinetic integration offers a compelling solution for B2B companies looking to enhance their ecommerce strategies. By combining Epicor BigCommerce’s scalable and user-friendly online store with Epicor Kinetic’s powerful back-end ERP capabilities, businesses can create seamless customer experiences, optimize operational efficiencies, and drive sustainable growth. As numerous success stories across various industries demonstrate, this integrated approach is the key to success in today’s competitive B2B market. If your business is ready to harness the power of Epicor BigCommerce and Epicor Kinetic, investing in integration and customization will pave the way for ecommerce success. The future of B2B sales is digital, optimized, and customer-centric; the right technology partnership makes all the difference.