5 Signs Your Business Needs Epicor BigCommerce Integration
3 min read ● Silk Team
In today’s rapidly evolving digital marketplace, efficiency and operational fluidity can make the difference between success and failure. For companies that need to manage product inventory, sales channels, customer data, and internal processes, an integrated system can generate significant growth. If you use Epicor ERP for enterprise resource planning and BigCommerce for online sales, integrating the two platforms could be a game-changer for your business. But how do you know if your company is truly ready for this integration? Here are five clear signs it’s time to connect Epicor ERP with BigCommerce and achieve a new level of operational excellence.
1. You’re struggling with manual data entry and errors
One of the biggest challenges faced by companies managing separate systems is data duplication. Manually transferring orders, inventory, customer information, and shipping data between BigCommerce and Epicor ERP is time-consuming and error-prone. If your team spends hours reconciling data and fixing errors, your company is ready for integration.
By connecting Epicor ERP and BigCommerce, you enable automatic data synchronization: orders placed on your e-commerce site go directly to your ERP system, inventory updates in real time, and customer information remains consistent across platforms. This automation reduces errors and allows your team to focus on higher-value tasks.
2. Inventory management is becoming increasingly complex
Inventory management is a key component of retail and wholesale operations. When selling across multiple channels, keeping track of inventory can quickly become cumbersome. If your current setup leads to frequent out-of-stocks, overproduction, or discrepancies between stock and online availability, integration can help.
Epicor ERP excels at inventory control, and BigCommerce offers a superb sales interface. After integration, inventory updates instantly across both systems. This synchronization ensures you never oversell or lose sales due to inaccurate inventory information.
3. Order fulfillment processes slow down
Efficient order fulfillment is crucial for customer satisfaction and loyalty. If your team is experiencing delays in processing online orders or struggling to coordinate shipping and billing information, your workflow is likely fragmented.
Epicor ERP integration with BigCommerce simplifies order management by centralizing orders in the ERP platform where fulfillment tasks are managed. Information like billing, shipping details, and payment status are consolidated, ensuring faster processing and better tracking from purchase to delivery.
4. You need a better understanding of your customers
Understanding customer purchasing habits and preferences is essential for targeted marketing and better service. If customer data is siloed—with BigCommerce containing e-commerce behavior and Epicor ERP storing purchase history and account data—you lose the full picture. Integration allows both systems to share customer information, enabling analysis of comprehensive data sets. You can create personalized marketing campaigns, personalize product recommendations, and improve customer service with current and comprehensive information.
5. Your business is growing and you need scalability
As your business grows, managing multiple sales channels, expanding product lines, and increasing order volume can put a strain on disparate systems. If your current setup is hindering growth, integration can provide the scalability you need. Integrating Epicor ERP and BigCommerce creates a powerful ecosystem where business processes are automated and scalable. Whether you’re adding new sales channels or entering new markets, integrated systems provide the flexibility you need to respond quickly and effectively.
Summary
Recognizing when your company is ready to integrate Epicor ERP and BigCommerce is crucial to fully realizing the potential of your existing technologies. If you identify with any of these five symptoms—manual data management issues, complex inventory, slow order fulfillment, fragmented customer data, or scalability issues—it’s time to consider integration solutions. Seamlessly connecting Epicor ERP with BigCommerce empowers your teams, increases operational efficiency, and improves the overall customer experience—key elements of business sustainability in the digital age. If your company is ready for this next step, partnering with experienced integration specialists can help ensure a seamless implementation that adapts to your specific needs. Don’t let disparate systems hold you back—integrate them today and unlock your potential!