A complete B2B customer portal for Epicor — on BigCommerce or Shopify.
— Setup takes weeks, not months.
ShopHive Portl is a Silk-built B2B customer portal that runs on BigCommerce or Shopify. It’s powered by ShopHive Synq, our Epicor data integration engine. Together — Portl, Synq, and your commerce platform — they form a complete B2B eCommerce solution for distributors and manufacturers on Epicor Kinetic or Prophet 21.
Live ERP Data
Built for Kinetic & P21
No Custom Development
Live ERP Data
Built for Kinetic & P21
No Custom Development
Book a 30-minute demo
See Portl running against a live Epicor environment. We’ll reply within one business day.
What you get with ShopHive.
Portl
The customer portal layer.
- Orders, invoices, shipments, payments
- Customer-specific pricing (add-on)
- B2B account hierarchies & contacts
- Dashboard & purchase history
- 24/7 self-service on full ERP data
Synq
Included in Portl. Powers the live data.
- Products, inventory, customers, orders, pricing
- Bidirectional sync between Epicor & storefront
- Configurable sync rules & intervals
- Powers Portl’s live data lookups
- Available standalone for B2C (ask us)
BigCommerce / Shopify
Your commerce platform.
- Quotes, reorder, requisition lists
- Net payment terms & approval workflows
- Custom catalogs & price lists
- Storefront design, hosting, checkout
- App ecosystem & third-party integrations
Portl + Synq + BigCommerce or Shopify together = a complete B2B eCommerce solution. None of the three delivers the full experience alone.
- Kinetic
- Prophet 21
SHOPHIVE
Portl
B2B customer portal — orders, invoices, pricing, 24/7 self-service.
Synq
Bidirectional Epicor sync engine — included with Portl.
— or —
The two calls your CS team is tired of taking.
“Our CS team spends half their day answering ‘where’s my order’ and ‘can you send me that invoice.”
→ Portl gives B2B customers 24/7 self-service on every order in your ERP — including the ones that never touched the website.
“Our customers see MSRP online, then call us for their real price. Some just don’t buy online at all.”
→ Portl displays each customer’s negotiated Epicor pricing in real time — on the product page, in the cart, at checkout.
The Customer Portal your buyers actually use.
Logged-in customers access every order, invoice, shipment, and payment on their Epicor account — whether the record originated online, by phone, through a rep, or via EDI. Header-level views with full drill-down detail. Live from Epicor, not cached.
Dashboard
Orders (online & offline)
Invoices
Shipments
Shipping Addresses
Contacts
Recent Purchases
Quotes
The Customer Portal your buyers actually use.
Logged-in customers access every order, invoice, shipment, and payment on their Epicor account — whether the record originated online, by phone, through a rep, or via EDI. Header-level views with full drill-down detail. Live from Epicor, not cached.
Dashboard
Orders (online & offline)
Invoices
Shipments
Shipping Addresses
Contacts
Recent Purchases
Quotes
Simple, transparent pricing.
ShopHive Portl
$799
/ month + setup feeThe full B2B customer portal — online ordering, customer self-service, and live ERP sync. Includes ShopHive Synq.
ShopHive Synq
$399
/ month + setup feeAsynchronous data sync between Epicor and your commerce platform. For B2C stores or B2B teams that don’t need the portal.
All pricing in USD. Monthly fees billed annually. Customer-specific pricing and platform implementation services available separately — talk to us about your requirements.
Ready to stop fielding “where’s my order”?
Book a 30-minute demo and see Portl running against a real Epicor environment. We’ll show you what self-service on your full account data actually looks like.
Or reach us directly: info@silkcommerce.com · +1-949-748-3700
FAQs.
What’s the difference between ShopHive Portl and ShopHive Synq?
ShopHive Synq is the data engine. It keeps products, pricing, inventory, customers, and orders in sync between Epicor and your storefront on configurable intervals. ShopHive Portl is the customer-facing portal layer that sits on top — it lets logged-in B2B customers look up orders, invoices, shipments, and payments live from Epicor. Portl always includes Synq. Synq is available standalone for B2C or B2B teams that don’t need the portal.
Which Epicor ERPs does ShopHive support?
Epicor Kinetic and Epicor Prophet 21 (P21). Both are fully supported by Portl and Synq. We don’t currently support Eclipse, Eagle, or BisTrack inside the ShopHive product — though Silk as an agency can engage on custom projects for those ERPs.
How long does implementation take?
Days to weeks — not months. ShopHive Portl is a pre-built, packaged solution. The standard implementation includes connecting Synq to your Epicor instance, configuring sync rules, and deploying the portal on your existing BigCommerce or Shopify store.
What’s included in the customer portal?
Dashboard, orders (online and offline), invoices, shipments, shipping addresses, contacts, recent purchases, and quotes. Customers see every record on their Epicor account regardless of how the order was originally placed — web, phone, EDI, or rep-entered.
Do my customers see their negotiated pricing?
Yes — with the Customer-Specific Pricing add-on. Logged-in buyers see their contracted Epicor rates in real time on the product page, in the cart, and at checkout. Talk to us about pricing for this capability, as it requires custom development per client environment.
Will ShopHive work with my existing BigCommerce or Shopify store?
Yes. ShopHive deploys on top of your existing BigCommerce or Shopify storefront. You keep your current theme, apps, integrations, and checkout. Portl extends the storefront with Epicor account data and the customer self-service layer; Synq runs the live sync behind the scenes.
How is this different from Epicor Commerce Connect?
Epicor Commerce Connect is built on Adobe Commerce (Magento), which locks you to a single platform with declining ecosystem and high operating cost. ShopHive runs on BigCommerce or Shopify — modern platforms with thousands of apps and a massive developer community. ECC is also implementation-heavy; Portl deploys in days to weeks.