Reduce Order Errors 80% with Shopify Epicor P21 Integration
3 min read ● Silk Team
80% Fewer Order Errors: Why Shopify and Epicor P21 Integration Matter
In today’s fast-paced ecommerce environment, businesses are constantly looking for ways to streamline their operations, reduce errors, and increase customer satisfaction. A common challenge for many retailers and wholesalers is managing order accuracy across multiple platforms. This is where integrating Shopify with robust enterprise resource planning (ERP) systems like Epicor Kinetic (formerly Epicor ERP) or Epicor Prophet 21 (P21) can deliver breakthrough results.
The Challenge: Order Errors Harm the Customer Experience
Order errors—incorrect quantities, incorrectly delivered items, or delays in order fulfillment—are more than just an annoyance for businesses. They undermine customer trust, increase return costs, and reduce profitability. According to industry reports, businesses can lose up to 30% of their revenue due to order errors and inefficient order fulfillment.
Why does this happen? When Shopify, a leading e-commerce platform, operates in isolation from back-end systems like Epicor Kinetic, data silos emerge. Orders placed through Shopify must be entered manually or semi-automatically into the ERP system, often resulting in delays, duplication, or errors.
The Solution: Shopify Epicor P21 Integration
Connecting Shopify with Epicor Kinetic (or its industry-specific counterpart, Epicor Prophet 21 (P21)) enables seamless data synchronization between the front-end sales channel and back-end ERP processes. This integration eliminates manual data entry, automates workflows, and ensures real-time visibility into inventory levels, order status, and customer information.
How this Shopify Epicor P21 integration dramatically reduces order errors:
- Real-time inventory sync: By connecting Shopify with Epicor Kinetic, inventory levels are updated across both systems in real time. This prevents overselling or stockouts and ensures customers only order available products.
- Automated order dispatch: When a customer places an order with Shopify, it is automatically forwarded to Epicor Kinetic and processed immediately. This reduces the risk of incorrect entries or delays.
- Centralized customer data: Customer details and order history are synchronized across platforms, empowering customer service to quickly resolve issues and personalize customer support.
- Optimized Order Fulfillment: Warehouse and logistics teams access accurate and up-to-date orders directly from Epicor Kinetic. This minimizes picking errors and streamlines delivery.
Measuring Success: Why an 80% Reduction in Order Errors is Realistic
Companies using Shopify Epicor P21 integration typically report up to an 80% reduction in order errors. This significant improvement is due to eliminating human error in data processing and enabling automated validations within the ERP system.
For example, industry-specific features in Epicor Prophet 21 manage complex order configurations and pricing rules, ensuring that every order meets business requirements. When combined with Shopify’s customizable storefront technology, businesses create a consistently optimized order flow.
Best practices for a seamless integration
- Choose the right integration method Middleware solutions or native connectors can connect Shopify and Epicor systems. Consider scalability, data security, and customization options.
- Clearly map data fields: Ensure product SKUs, customer information, and order statuses are perfectly consistent across platforms.
- Extensive testing: Run pilot programs to identify outliers and ensure processes handle exceptions seamlessly.
- Empower your teams: Empower your employees to understand system alerts and workflows, improving adoption.
Conclusion
Integrating Shopify with Epicor Kinetic or Epicor Prophet 21 is an attractive proposition for businesses looking to dramatically reduce order errors and increase operational efficiency. By eliminating data silos and automating order processing, businesses can deliver an optimal customer experience, reduce costly errors, and promote sustainable growth.
If your business struggles with order inaccuracies, integrating Shopify and Epicor could be game-changing. Leverage this technological synergy to reduce errors by 80% and position your business for success in an increasingly competitive marketplace.
Ready to optimize your ecommerce business? Contact our experts to learn how integrating Shopify and Epicor Kinetic can transform your order fulfillment process.