Overcome Data Silos with BigCommerce and Epicor Integration
3 min read ● Silk Team
Understanding Data Silos and Their Impact
Data silos occur when data is stored separately in different systems or departments without clear integration or communication between them. For online retailers, this means sales data, inventory levels, customer information, and financial records can be segmented across multiple platforms, making it difficult to gain a comprehensive view of business performance. These silos reduce productivity, create data inaccuracies, and hinder the ability to deliver seamless customer experiences. For example, without real-time inventory data connected to your online store, you risk overselling products or failing to meet customer expectations.
Why Epicor Big Commerce?
Epicor Big Commerce is a powerful SaaS eCommerce platform renowned for its flexibility, scalability, and intuitive interface. It supports a wide range of businesses, from startups to large enterprises, helping them create engaging online stores with secure payment gateways, customizable themes, and comprehensive marketing tools. Epicor Big Commerce, on the other hand, is an advanced ERP solution designed for the manufacturing, distribution, and retail industries. It streamlines key business processes such as supply chain management, inventory control, finance, and customer relationship management (CRM). With a focus on flexibility and cloud capabilities, Epicor Big Commerce enables businesses to modernize their operations and drive growth.
The Power of Integration: Breaking Down Silos
The Epicor Big Commerce integration breaks down data silos by creating a unified data sharing environment. Here’s how this integration benefits your business:
- Real-time inventory management. The integration ensures that inventory levels in Epicor Big Commerce are automatically synchronized with your Big Commerce store. This feature minimizes inventory discrepancies, preventing overpricing and shortages, while streamlining reordering processes.
- Simplified Order Processing: Orders placed in Big Commerce are directly integrated with the Epicor Big Commerce ERP system, where processing, shipping, and financial reconciliation are automated. This eliminates manual data entry, reduces errors, and speeds up order processing times.
- Centralized Customer Data: Customer profiles, purchase history, and preferences can be consolidated across both platforms. Access to comprehensive customer data enables more personalized marketing campaigns and improved customer service responsiveness.
- Improved Reporting and Analytics: Aggregating data from both systems enables deeper analysis and actionable insights. Decision makers can monitor sales trends, inventory movements, and operational KPIs in one place, resulting in better forecasting and strategic planning.
Best Practices for a Successful Integration
- Choose the right integration method: Whether pre-built connectors, APIs, or middleware solutions, ensure the integration approach fits your company’s size and technical capabilities.
- Map data fields accurately: Proper alignment of data fields such as SKU numbers, customer IDs, and financial codes is critical to maintaining data integrity.
- Extensive testing: Rigorous testing in a sandbox environment helps identify and resolve potential synchronization issues before going live.
- Empower your team: Equip staff with the knowledge they need to effectively leverage the integrated system, improving adoption and workflows.
Conclusion
Overcoming data silos is essential for businesses looking to thrive in today’s competitive e-commerce landscape. The Epicor Big Commerce integration bridges critical gaps between your online store and back-end operations, enabling real-time data synchronization, increased efficiency, and a better customer experience. By leveraging this integration, businesses not only streamline their processes but also gain data-driven insights that drive growth and innovation.