How to Sync Orders, Inventory & Customers in Epicor BigCommerce

3 min read ● Silk Team

In today’s fast-paced eCommerce environment, businesses require seamless integration between their online stores and their back-end enterprise resource planning (ERP) systems. For businesses using BigCommerce as their eCommerce platform and Epicor Kinetic as their ERP solution, syncing orders, inventory, and customers is critical to streamlining operations and improving customer satisfaction. This blog post will explain how to effectively sync data between BigCommerce and Epicor Kinetic to ensure smooth and efficient operations.

Why It’s Important to Sync BigCommerce with Epicor Kinetic

BigCommerce is known for its powerful and flexible eCommerce capabilities, while Epicor Kinetic (formerly Epicor ERP) offers robust enterprise resource planning capabilities such as inventory management, order fulfillment, and customer data management. When these two platforms are connected:

• BigCommerce orders flow directly into Epicor Kinetic, minimizing manual data entry and reducing errors.
• Inventory levels in Epicor Kinetic are updated in real time on your BigCommerce store, preventing overselling and stockouts.
• Customer information is synchronized across platforms, enabling personalized marketing and efficient service.

Together, synchronizing these systems can improve accuracy, save time, and provide a better customer experience.

Step 1: Understand the Integration Points

Before you synchronize, understand which data points need to be connected:

• Orders: Transfer order details like SKUs, quantities, customer information, and shipping details from BigCommerce to Epicor Kinetic.
• Inventory: Update inventory levels in Epicor Kinetic and automatically reflect changes in BigCommerce.
• Customers: Synchronize customer accounts and profiles to ensure consistency across platforms.

Step 2: Choose the Right Integration Approach

Integration between BigCommerce and Epicor Kinetic can be achieved using the following methods:

• Middleware Platforms: Tools such as Dell Boomi, Celigo, or MuleSoft act as connectors and orchestrate data exchange without extensive custom development.
• Custom API Integrations: Using BigCommerce’s open REST APIs and Epicor Kinetic API endpoints, developers can build custom solutions.
• Third-Party Add-Ons or Connectors: Some specialized integration products are specifically designed to synchronize BigCommerce with ERP systems like Epicor.

The choice depends on your company size, budget, and technical resources.

Step 3: Seamlessly Sync Orders

When a customer places an order with BigCommerce:
1. Order data is automatically transferred through the selected integration.
2. Epicor Kinetic processes the order, allocates inventory, and initiates fulfillment workflows.
3. Order status updates can be sent to BigCommerce to keep the customer informed.
Automation eliminates manual order entry, reducing errors and speeding up order fulfillment.

Step 4: Real-Time Inventory Management

Inventory synchronization ensures that BigCommerce always displays accurate product availability:
When sales occur in BigCommerce or other channels, Epicor Kinetic updates stock levels. Any inventory adjustments—such as returns, backorders, or shipments from suppliers—are immediately reflected online.
This up-to-date synchronization limits overselling and stockouts, protecting your brand reputation.

Step 5: Keep Customer Data Consistent

A unified view of customer data enables personalized marketing and efficient customer service:
Sync new BigCommerce customer accounts with Epicor Kinetic.
Update customer contact information, purchase histories, and preferences in both systems.
Comply with GDPR and other compliance standards by securely processing customer data.

Best Practices for a Successful Integration

• Test Thoroughly: Simulate orders, inventory updates, and customer syncs before deployment to identify issues.
• Monitor Regularly: Set up alerts and dashboards to track integration status and data consistency.
• Maintain Documentation: Keep clear records of integration flows and configurations.
• Seek Professional Help: Epicor and BigCommerce integration specialists can improve your setup and troubleshoot issues.

Conclusion

Synchronizing orders, inventory, and customer data between BigCommerce and Epicor Kinetic isn’t just a technical task—it’s a strategic step that increases operational efficiency and customer satisfaction. Whether through middleware, custom APIs, or specialized connectors, integrating these platforms reduces manual tasks, improves data accuracy, and provides your customers with a seamless shopping experience. By following the steps above and following best practices, businesses can get the most out of their BigCommerce store and Epicor Kinetic ERP and drive growth through accurate, real-time data synchronization. Ready to optimize your ecommerce operations? Explore BigCommerce and Epicor Kinetic integration options today and set your business up for scalable success.