Why B2B Companies Integrate Shopify Plus with Epicor P21
3 min read ● Silk Team
Why B2B Companies Are Choosing the Shopify Plus and Epicor P21 BigCommerce Integration: A Business Case
In today’s ever-changing digital landscape, B2B companies are facing increasing pressure to streamline operations, maximize efficiency, and provide seamless customer experiences. To meet these demands, many companies are turning to robust eCommerce platforms combined with powerful ERP systems. Among the most popular combinations is the Shopify Plus integration with Epicor Prophet 21 (P21) BigCommerce integration. This integration gives B2B companies a competitive advantage by syncing frontend eCommerce with backend supply chain and inventory management. This article explains why B2B companies are choosing the Shopify Plus and Epicor P21 BigCommerce integration and presents a comprehensive business case to explain how this powerful combination is transforming digital commerce.
Introducing the Platforms: Shopify Plus and Epicor P21.
Shopify Plus is the enterprise edition of Shopify designed specifically for high-volume, high-growth merchants. It offers advanced customization, scalability, and powerful features tailored to B2B needs, including wholesale channels, customer segmentation, and custom pricing. Epicor Prophet 21 (P21) is a leading ERP solution designed for distribution companies, helping them manage inventory, purchasing, pricing, and customer relationships. P21’s deep industry features support everything from warehouse management to financials.
Once integrated, the two platforms enable B2B companies to directly sync their eCommerce with their operational workflows, creating a unified system that improves customer service and operational efficiency.
Why B2B Companies Need Shopify Plus and Epicor P21 BigCommerce Integration
1. Unified Data for Real-Time Accuracy
One of the biggest challenges in B2B eCommerce is managing inconsistent data between the ERP system and the online store. Shopify Plus integration with Epicor P21 BigCommerce integration ensures that product information, stock levels, pricing, and customer data are synchronized in real time. This eliminates errors caused by manual updates and ensures more accurate order processing.
2. Streamlined Order Management
B2B orders are typically more complex than B2C orders. Customers expect fast fulfillment, reliable orders, and transparent shipping information. The integration enables automatic order routing from Shopify Plus to Epicor P21 BigCommerce integration, where orders can be efficiently processed, tracked, and controlled throughout the fulfillment process. This significantly reduces manual order entry and speeds up delivery times.
3. Scalable Wholesale Features
Shopify Plus supports wholesale-specific features like volume discounts, tiered pricing, and custom catalogs. When combined with P21, these pricing strategies can be dynamically managed based on ERP data. This flexibility makes it easy for B2B companies to create personalized shopping experiences for different customer segments.
4. Enhanced Customer Experience
B2B buyers want self-service capabilities similar to B2C buyers, but with additional commerce features. The integration allows customers to view order history, track shipments, request quotes, and manage their accounts online using accurate ERP data. This transparency builds trust and drives customer retention.
5. Streamlined Finances and Reporting
Epicor P21 delivers accurate invoicing, payments, and financial reporting. With Shopify Plus integration, sales data flows seamlessly into your ERP system, simplifying accounting, reducing errors, and helping CFOs gain insight into sales performance and margins.
Case Study: Real Results for B2B Distributors
Let’s look at a mid-sized industrial distributor that implemented the Shopify Plus and Epicor P21 BigCommerce integration. Prior to the integration, the company was experiencing inventory data discrepancies and slow order processing, resulting in frustrated customers and lost sales.
- A 30% reduction in order processing time through automated workflows.
- Improved inventory data accuracy through real-time updates, reducing stockouts by 25%.
- Improved customer satisfaction through buyers’ access to real-time order tracking and pricing.
- Streamlined accounting cycles through automated sales data transfer from Shopify Plus to P21.
These results demonstrate the tangible ROI and operational improvements achieved through the integration.
Conclusion
For B2B companies looking to stay competitive in the increasingly digital age, integrating Shopify Plus with Epicor Prophet 21 is more than just a technology upgrade: it’s a strategic decision. This powerful integration connects front-end sales with back-end operations, maximizing efficiency, accuracy, and improving customer engagement. If your business is looking to accelerate growth while maintaining high levels of operational efficiency, the Shopify Plus and Epicor P21 BigCommerce integration could be the key to your success. With this unified approach, B2B distributors and wholesalers can achieve new levels of efficiency and customer satisfaction in their digital commerce. Want to learn more about the Shopify Plus and Epicor P21 BigCommerce integration? Contact our digital commerce experts to design a custom solution that meets your needs.